Paradigm COVID-19 Response
Paradigm recognizes that this is an important issue impacting our staff, customers and community. We are actively monitoring the situation, consulting with professionals, consulting those in our industry, monitoring our customer’s action plans as well as closely monitoring our provincial and federal government’s direction.
Our priority is the health and safety of our employees and of the communities we serve, including our customers.
Below outlines the details of the support measures we’ve introduced to date.
If you have any questions, please let us know by emailing us at COVID-19-Questions@ParadigmConsulting.com.
Information on the impact on our customers
Paradigm continues to deliver all services as required to our customers in Saskatchewan and Manitoba. We continue to cooperate with all requirements of our customers for our consultants on site and off.
How employees are being protected through social distancing
Paradigm has implemented a set of guidelines and protocols to protect the health and well-being of our team. Our guidelines have been designed to protect all Paradigmers, and simultaneously respect and support the policies our clients have implemented. They are:
- Travel restrictions: all business related travel has been postponed
- Behavioural guidelines; comprehensive guidance provided with web links for additional information
- Quarantine protocols have been implemented: All staff meetings have been moved to virtual and all staff events have been postponed until safe to do so. We have encouraged all staff to follow public health advice related to self-monitoring and self-isolation
How customer service will be affected
Paradigm has implemented a thorough business continuity plan to ensure that all essential services continue to support that we live our Mission of “Helping customers get the most from their investment in business processes and information technology”.
Paradigm has increased internet bandwidth in our office locations prior to work from home. We have increased the availability of teleconference lines and video conferencing services. We have also implemented a full scale use of Microsoft Teams.
All support staff are now fully working from home meeting all customer service requirements.
How are our office hours impacted
Beginning Monday March 23, Paradigm closed the corporate offices in Regina and Winnipeg. At this time, Paradigm management are reviewing the situation and will adjust our plans when advised by public health authorities that it is safe to do so.